Tell us what you are trying to make work.

01 / Contact the team

Choose the right conversation

For evaluating Flowboard, discussing an agency workflow, partnerships, or company questions, email hello@flowboardhq.com. For a bug, account issue, feature request, or help with setup, email support@flowboardhq.com. If you want a product walkthrough, explain the workflow you would like to see and include your timezone.

02 / Contact the team

For a product or migration question

Mention the size of your internal team, the kinds of client work you deliver, and the systems involved in the current process. Explain what you need to preserve, such as task ownership, historical time, client files, or a specific approval interaction. These details make it easier to identify a real fit or a limitation early.

For migration, name the source tool and the types of records you want to move. Review the migration guide first, since import coverage differs by source and does not include every historical record. Do not email an access token or password. If a supported import needs authorization, use the appropriate in-product process.

03 / Contact the team

For a problem in the application

Include the workspace name, approximate time of the problem with timezone, the page or feature involved, and the steps that led to it. Describe what you expected and what happened instead. If a message appeared, include its wording. A sanitized screenshot can help when the issue depends on the visible interface.

Avoid sending passwords, authentication tokens, payment-card information, or unrelated client data. Redact sensitive material from screenshots and examples. If several teammates are affected, say so; if the issue appears limited to one action or browser, that distinction is also useful.

• What action were you trying to complete?
• What result did you observe?
• When did it happen, and is it still reproducible?
• Which people or projects appear affected?

04 / Contact the team

Get help with an availability issue

Report the issue to support with its time, scope, and the action that failed. The status page is updated manually, so please report a problem even if it has not appeared there yet. For an interrupted payment or import, check whether the expected record already exists before trying again.

Keep replies about the same issue in one email thread so the steps, screenshots and updates stay together. If the issue changes, reply with what works now and what still fails. Tell us whether teammates are seeing the same behavior and whether the problem is blocking a deadline or a client-facing task.