01 / SERVICE HELP
Help us find the affected workflow
Tell us whether the problem is in the Flowboard application or on the marketing website. Include the page or feature involved and the action you were taking: signing in, opening a project, saving a task, uploading a file or preparing an invoice. If the website loads but an app action fails, describe that app action in your report.
Mention whether the issue affects one person or several teammates, and whether other parts of the workspace still work. Include your browser and device when the problem is limited to one setup. If you can reproduce it, write the shortest sequence of steps that leads to the error. These details help us narrow the investigation without needing unrelated client information.
02 / SERVICE HELP
What to include when something fails
Email support@flowboardhq.com with the workspace name, the action you were attempting, the approximate time and timezone, and what happened. Include an error message or a sanitized screenshot if it helps explain the issue. Say whether the problem affects one action, one user, or several teammates.
| Detail | Useful example | Why it helps |
|---|---|---|
| Action | Opening a project or generating an invoice | Identifies the affected workflow |
| Timing | Date, time, and timezone | Helps correlate the event |
| Scope | One teammate or multiple people | Clarifies the observed impact |
| Result | Error wording or incomplete action | Distinguishes failure from delay |
03 / SERVICE HELP
Check the result before trying again
If a payment, invoice, import or file upload appears interrupted, first check whether the expected record already exists. Look for the new invoice, imported records or uploaded file in the workspace. If you are unsure whether a payment completed, include that uncertainty in the support message before submitting it again.
Tell support which actions you already tried and whether any partial result appeared. Keep a copy of the error wording and its time, and note the relevant record name or reference. Avoid deleting or recreating records while the problem is being investigated, since that can make the sequence harder to trace. Send screenshots with passwords, tokens, payment details and unrelated client information removed.
04 / SERVICE HELP
Keep the support conversation together
Reply in the same email thread with new details about an existing issue. If the behavior changes, explain what works now and what still fails. When several people are affected, choose one contact to gather the examples so the team receives a clear account of the same problem.
Keep incident updates and support replies with their timestamps. Before returning to an interrupted workflow, check the relevant record and follow any recovery instructions in the reply. If the problem persists, describe the current result rather than starting a second thread with the original symptoms. For a question about setup rather than availability, the documentation can help you review the workflow step by step.
THE PRACTICAL DETAILS
Questions, answered.
Does this page show live service status?
No. Status information is maintained manually. Report a problem you are experiencing even if it is not mentioned here, and use support replies for updates about your issue.
Why might the website work while the application does not?
The website and application serve different parts of the experience. You may be able to read a marketing page while a particular app action fails. Report the app page, action and error so we can investigate the affected workflow.
How do I report an availability problem?
Email support@flowboardhq.com with the workspace context, failed action, time and timezone, observed result, and affected users. Include useful error wording, but keep passwords, tokens, and unnecessary client data out of the report.
Where should I look for setup help?
The documentation covers project setup, time and billing, client access, importing and automations. If a guide does not resolve the issue, include its page and the step where you got stuck in your message to support.