Scheduling and availability
Book the conversation. Keep its context with it.
Publish a booking page with honest availability and the questions that help you prepare.

Availability at two levels.
Weekly rules describe the normal pattern. Date overrides handle the exceptions: travel, a holiday, a day kept for a client workshop. Switch weeks to see one.
Connect Google Calendar for free/busy checks. Other calendar providers and automatic video links are not included yet.
The booking
The context arrives before they do.
The visitor chooses a time and answers your questions. Your team sees one current record, ready to prepare from.
A page with one purpose
Discovery, a client review or a consultation, each with its own description.
Questions before the call
Custom questions collect the context the host needs to prepare.
The time, in their timezone
The visitor picks a date, then a time, then fills in the form.
Free/busy from Google
Connect Google Calendar so busy periods stay off the page.
Cancelled in one place
Your team, or the invitee through their cancellation link.
One current record
Confirmed or cancelled, the booking itself is the source of truth.
Test the path before you share it.
A scheduling mistake lands in two people's calendars at once. One real test booking is worth more than rereading the settings screen.
Define
Write what the meeting is for and pick the questions that help the host prepare.
Booking pageSet
Add weekly availability the host can honor, week after week.
AvailabilityAdjust
Apply date overrides and check the Google Calendar connection on a busy day.
OverridesTest
Book it yourself, read the confirmation, then cancel through the link.
Public page
The details.
Everything above, in depth. Open what you need.
Give each booking page a clear purpose
A discovery conversation and a project review usually need different preparation. Create a booking page that explains what the meeting is for, who should attend, and what information will make the conversation useful. Custom questions can collect relevant context before the appointment instead of leaving the host to discover the topic at the start of the call.
Keep the request proportionate. A short review should not require a full new-business questionnaire, while a consultation may need more detail to be worthwhile. The page's promise should match the meeting itself. Avoid offering an apparently confirmed solution when the actual appointment is only a chance to establish fit or understand a problem.
Maintain availability at two levels
Weekly availability rules describe the recurring pattern: the days and times when bookings are normally appropriate. Date-specific overrides handle exceptions such as travel, a workshop, a holiday, or a day reserved for concentrated delivery. Both matter because a schedule that was correct last month can be wrong for a particular week.
Connect Google Calendar so booking availability can use free/busy checks from your calendar. Choose the account and test a booking before sharing the page. Other calendar providers and automatic video-meeting creation are not currently included.
An illustrative consultation flow
Imagine a consulting team offering an initial operations review. The booking page asks for the company, the process under discussion, and the most useful outcome for the meeting. The host makes Tuesday and Thursday afternoons available, then blocks a specific Thursday for an existing client workshop. The requester selects an available time and receives the booking confirmation.
If plans change, cancel the booking to keep the record current and share the booking page again if a new time is needed. Prepare from the submitted context, then capture a qualified opportunity in the CRM when the conversation is ready to move forward.
| Stage | What to configure | What to verify |
|---|---|---|
| Before publication | Purpose, questions, availability | The offer matches the host's intent |
| At booking | Available time and submitted context | The confirmation is understandable |
| When plans change | Cancellation | The current booking record is clear |
| After the meeting | Commercial or delivery follow-up | Someone owns the next action |
Test the booking path before sharing it widely
Scheduling errors are especially visible because they affect two people's calendars at once. A realistic end-to-end check is worth more than reviewing the settings screen alone.
Define the meeting
Write a concise description and choose questions that help the host prepare. Make clear whether the appointment is discovery, delivery review, or a paid-service conversation.
Set the normal schedule
Configure weekly availability and review the timing assumptions. Confirm that the host can consistently honor those windows.
Add exceptions and connections
Apply date overrides and inspect any Google Calendar connection. Check a busy period as well as an apparently free one.
Complete a test booking
Follow the public path, inspect the confirmation, and test the change or cancellation process. Only then use the link in normal client communication.
A free meeting slot is not available project capacity
Meeting availability and production capacity are separate. A founder can have an open hour for discovery while the design team is fully allocated for the next two weeks. Use resource planning before promising a delivery start date. The booking page should help begin the conversation, not silently sell capacity that the agency does not have.
Scheduling also does not replace a broader meeting process. The host still needs preparation, a clear agenda, and a place for decisions after the call. Use documents for the brief or meeting outcome and the CRM or project for the next action. Keep the record useful even when the meeting does not lead to new work.
Check the team's delivery capacity
Review weekly allocations separately from the host's meeting calendar.
Explore this workflow ↗Keep the commercial next step
Record a qualified opportunity and its owner after a useful conversation.
Explore this workflow ↗Questions
Before you share the link.
Can we block a particular day without changing the whole schedule?
Date overrides support exceptions to recurring weekly availability. Use them for holidays, workshops, or other specific conflicts. Review upcoming exceptions before sharing a booking page during a busy period so the visible availability matches the host's actual commitments.
Which calendar can I connect?
Connect Google Calendar for free/busy checks. Outlook, Apple Calendar, and automatic conferencing links are not currently included.
Can we ask questions before someone books?
Booking pages support custom questions. Ask for information that improves preparation, such as the topic or project context. Avoid requesting a long brief for a short meeting unless those details are genuinely necessary to make the appointment useful.
Can a booking be changed or cancelled?
Bookings can be cancelled by your team or by the invitee through the public cancellation link. There is no in-app rescheduling at present, so cancel and ask for a new booking when the time needs to change. Make sure the team uses the current booking record rather than an old confirmation message.
Will a booked discovery call reserve delivery resources?
No. A meeting appointment and a team allocation represent different commitments. Review the opportunity, scope, and resource plan before promising a start date. If you configure an automation around a booking event, inspect its actions rather than assuming a default delivery reservation exists.