01 / THE BUSINESS BEHIND THE WORK
Read for a decision, not just an idea
Each guide is organized around a recurring agency decision: how to price work, how to interpret project margin, how to respond to a new request or how to plan the team’s time. The purpose is to make the next action clearer. Start with the issue currently creating friction, then use the associated template or calculator to turn the explanation into a reviewable working document.
02 / THE BUSINESS BEHIND THE WORK
Keep economics connected to delivery
A financial result is produced by operational choices: who did the work, how long it took, what the client approved and which costs were required. The articles connect those details rather than treating profitability as a separate finance exercise. That connection helps a delivery lead understand why a revision matters and helps an owner distinguish a pricing problem from a planning or process problem.
03 / THE BUSINESS BEHIND THE WORK
Use your own numbers
Start with the billing model, cost rates and time period in each worked example, then replace them with your agency's inputs. Compare a few scenarios: a longer review round, a different staffing mix or a smaller project fee. Keeping the assumptions visible makes it easier to explain the result and choose what to change.
04 / THE BUSINESS BEHIND THE WORK
Bring one useful change into the weekly review
Choose a practice small enough to maintain: record unpriced scope changes, review remaining delivery effort, clarify the denominator for utilization or add acceptance criteria to the handoff. Assign an owner and review the result after several projects. Operational improvement is easier to sustain when it fits the team’s existing rhythm and resolves a visible problem rather than adding a parallel reporting process.
05 / THE BUSINESS BEHIND THE WORK
Follow the links into a working artifact
The articles connect to free calculators, editable templates and product documentation. A pricing guide can lead to a fee model and proposal outline. An onboarding guide can lead to a checklist and a client-access review. A utilization article can lead to a capacity calculation. Use those paths to keep reading and implementation close together, whether you manage the resulting work in Flowboard or another system.
THE PRACTICAL DETAILS
Questions, answered.
Where should I start?
Choose the decision in front of you: pricing the next proposal, checking a project margin, handling a new request or planning team capacity. Each guide links to a relevant calculator, template or setup guide so you can apply it to a real engagement.
Can I follow new articles with RSS?
Yes. The site includes an RSS feed at /blog/feed.xml with the articles in this collection.
Are the linked tools free?
Yes. The standalone calculators and template downloads do not require an account.